Email guide for Mozilla/Thunderbird

Before you begin

It's essential that you have the following information to hand:

If you don't know all of this information, then speak to someone in your organization who will be able to advise you. Failing that, speak to us.

Remember - you will be substituting your domain name and e-mail address details for those used in the examples below.

The great news is that all website hosting customers have access to their own password-protected web page (Email Admin) where they can create, manage, and delete e-mail addresses. Also, all email addresses are available as POP3 or IMAP accounts, although we recommend IMAP for most users. So if you are the proud owner of a domain name hosted with Covisp, you can create a new email account on the server whenever you like.

Choose Your Method

METHOD 1 - For more experienced users

If you know your e-mail address (account name) and password, and you know that this account has definitely been set up on the server, then here's all the additional information you need to configure your e-mail software correctly:

METHOD 2 - Step-by-step with screen shots

Incoming username


Server Settings


Certificate Error

If after all this work you still can't send/receive e-mail successfully, speak to the Technology Rep. in your organization (referring them to this page). Still no joy? We're here to help.

Troubleshooting E-mail Problems

Due to the massive amounts of abuse from spammers, an increasing number of ISP's are disabling the ability to send mail through someone else's SMTP server. If you receive an error message when attempting to use your 'Outgoing SMTP' server, it probably means your ISP has denied access to 'third party relaying'. To solve this problem, find your e-mail account properties (Tools -> Accounts -> Properties), and select the 'Advanced' tab.

  1. open up the preferences (Edit -> Mail & Newsgroups Account Settings) and click on "Outgoing Server (SMTP)"
  2. Change the 'Port' 25 to 587. In nearly all cases this will allow you to send mail via the mailserver.